QUALITY CONTROL

Activity
(Business Monitor: Quality controls )

1	 Is it possible to have a quality control system that guarantees that all the goods produced will be faultless? Explain your answer.



Activity
(Inquiry lines are appalling, say rail users)

1 	How can information technology help to improve the quality of a) customer care, and b) products?



Activity
(Barclays profits upset customers
Safety chief warns of rail disaster risk)

1	Is quality control in customer service more important than in safety? Explain your answer.